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Remote role, mid-level generalist title, and metro location increase applicant competition.
Role requires AI/CX solution expertise but skills are moderately transferable across industries.
No explicit years or mandatory certifications stated, implying moderate filtering.
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Design and architect AI-based customer experience tools including automated QA, conversational analytics, knowledge assist, and agentic automation.
Drive product deployment into thousands of enterprise customers impacting company metrics and strategic trajectory.
Operate within an innovation-focused, startup-like environment supported by a large enterprise client base.
Work Experience Required: Not explicitly mentioned in the JD
Technical expertise in solution architecture for AI-driven customer experience products implied but not explicitly stated.
Role is full-time and fully remote, no specific location constraints mentioned.
No explicit degree or certification requirements mentioned.
Experienced in architecting AI or automation solutions for large-scale enterprise environments or SaaS products.
Comfortable working in a fast-paced, startup-style innovation team with accountability for live deployments and measurable impact.
Demonstrates a results-oriented, hands-on approach with bias towards working software and practical solutions.