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Remote hiring plus metro locations with mid-level seniority, but niche Talkdesk specialization moderates applicant density.
Requires specific Talkdesk/CCaaS, SIP/VoIP and integration expertise, limiting transferability across industries.
Mandatory Talkdesk CCaaS, SIP/API integration and leadership expectations create moderately strict screening filters.
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Manage technical integration of Talkdesk platform with enterprise systems, translating business requirements into contact center solutions including call routing, IVR, and omnichannel flows.
Design and implement custom integrations using Talkdesk REST APIs and related tools, lead deployment of advanced AI features, and ensure accurate synchronization of customer data across systems.
Lead troubleshooting, guide team and stakeholders on integration, perform weekly status reporting, manage costs and profitability, and liaise with vendor partners to propose solutions.
Hands-on experience designing and implementing technical solutions using Talkdesk CCaaS.
Experience integrating Talkdesk with built-in and custom connectors such as Zendesk.
Strong knowledge of REST APIs, JSON, OAuth/SAML, iPaaS integration tools, contact center fundamentals including SIP/VoIP and skills-based routing rules.
Experience handling direct communication with customers, product owners, or partners; familiarity with SCRUM setup and ceremonies.
Mid-level technical lead with proven expertise in Talkdesk platform integrations and contact center architecture design.
Process-oriented, structured professional skilled in team management and escalation handling within SCRUM environments.
Experienced in stakeholder communication including vendor management and delivering technical solutions aligned with business needs.