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Metro location, broad leadership requirements, and common services delivery title increase candidate competition.
Requires deep software service-delivery experience and P&L/project management, limiting cross-industry transferability.
Explicit 10+ years and leadership experience plus domain-specific delivery requirements raise screening strictness.
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Manage end-to-end service delivery operations for multiple concurrent software development projects ensuring on-time, within scope, and budget delivery.
Lead, mentor, and optimize a high-caliber engineering team, managing capacity planning, resource allocation, and financial profitability.
Develop and implement SOPs and best practices to improve delivery efficiency while maintaining strong client engagement and risk management.
8 to 20 years of relevant experience; at least 10 years in software service delivery and minimum 3 years in leadership role managing processes, projects, and teams.
Graduate or Postgraduate in any specialization, preferably from a top-tier institute in Science, Engineering, or related field.
Experience with software development project management including Agile/hybrid methodologies, capacity planning, and resource optimization.
Proficiency in Microsoft Word, advanced Excel, PowerPoint; certifications like PMP, ITIL, SAFE, or Agile/Scrum are advantageous.
Experienced leader with proven ability to oversee and deliver complex software projects while managing multiple stakeholders and cross-functional teams.
Data-driven strategist skilled in defining KPIs, metrics, and using analytics for improving operational efficiency and profitability.
Strong technical understanding of IT technologies and project management processes to align service delivery with business objectives effectively.