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Senior niche QA architect but Tier-1 brand and metro location increase applicant density.
Deep QA automation, framework architecture, and multi-tenant SaaS expertise limits cross-industry transferability.
Explicit 18+ years plus mandatory architecting and AI experience creates stringent hiring filters.
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Design and architect AI-powered, scalable test automation frameworks and quality tools for Salesforce Service Cloud products including ITSM, Agentforce Contact Center, CSP, and Messaging Channels.
Lead technical decisions on framework evolution, tool standardization, and integration to support diverse Service Cloud product testing needs.
Collaborate with architects and engineering teams to review designs, identify testing gaps, prototype AI-driven testing solutions, and mentor engineers on advanced quality engineering practices.
Minimum 18 years of software engineering experience.
At least 5 years of experience architecting and designing test frameworks and tools.
Minimum 3 years of hands-on experience with AI-driven testing approaches and LLM integration.
Strong programming skills in Java, Python, JavaScript, or similar languages.
Senior architect with deep expertise in large-scale, complex enterprise test automation frameworks.
Experienced in integrating AI/LLM technologies to innovate testing and quality engineering processes.
Capable of leading cross-product quality initiatives within SaaS cloud products, with strong analytical skills to handle edge cases in multi-tenant, distributed systems.