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Niche Talkdesk requirement reduces competition, but remote role and metro preference increase applicant density.
Strong Talkdesk/contact-center domain specificity limits cross-industry transferability.
Mandatory Talkdesk platform experience and integration skills create stringent shortlisting filters.
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Own technical integration of Talkdesk platform with enterprise systems including designing intelligent call routing, IVR, and omnichannel flows.
Lead design and deployment of custom integrations using Talkdesk APIs and advanced AI features, ensuring accurate data mapping with systems like JIRA, Zendesk, and Policy Administration System.
Manage technical deliverables, troubleshoot issues related to APIs and routing, guide team members, and report on project status, costs, and profitability.
Hands-on experience designing and implementing solutions with Talkdesk CCaaS platform.
Experience integrating Talkdesk with built-in and custom connectors, e.g. Zendesk.
Strong knowledge of REST APIs, JSON, OAuth/SAML, SIP/VoIP, and skills-based routing.
Experience in customer/product owner/partner communication and SCRUM ceremonies.
Location: Anywhere in India (preferably Navi Mumbai / Pune).
Work Experience Required: Not explicitly mentioned in the JD.
Technically strong in contact center architecture and integrations, with leadership experience managing stakeholders and guiding teams.
Process-driven and structured, able to handle project reporting, escalation management, and partner/vendor communication.
Familiar with SCRUM and cross-functional collaboration in an agile environment; experience with Talkdesk certifications or SA customer handling is a plus.