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Popular mid-level PM role with generalist service requirements and moderate brand recognition.
Core PM skills transfer widely, but professional services and security experience increase domain specificity.
Explicit multi-year requirements, professional services experience and tool knowledge raise screening strictness.
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Own the onboarding and deployment management of customer implementation projects, ensuring successful delivery and customer satisfaction.
Serve as the main liaison between deployment teams and internal Forcepoint teams, managing escalations and communication to prevent project risks.
Collaborate with Product Management and Engineering to relay deployment feedback and contribute to knowledge base improvements.
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
Minimum 5 years of project management experience, with ability to manage multiple concurrent projects; PMP certification preferred.
At least 4 years’ experience in information systems environment supporting business-to-business customers and professional services.
Experience with Enterprise Customer Support, Salesforce, PSA tools, and proficiency in Microsoft Project, Office suite; must have right to work at applied location.
Experienced in managing large, complex, global programs across technologies, business units, and time zones, with demonstrated technical troubleshooting and customer support ability.
Strong operational focus on driving customer success through proactive problem solving and stakeholder relationship management at both technical and executive levels.
Skilled in applying PMP, SCRUM, and LEAN project delivery methodologies to meet deadlines, budget, and scope requirements in a fast-paced environment.