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Mid-level role with common SQL skills but niche EDI reduces applicant differentiation.
Medium—SQL transferable but specialized EDI production support limits cross-industry mobility.
Moderate—explicit 1–3 years, SQL and EDI required, plus rotational 24/7 shifts.
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Support daily EDI production operations including monitoring and troubleshooting transaction failures within SLA.
Perform SQL queries for data validation, troubleshooting, and analysis to resolve incidents and minimize recurring issues.
Collaborate with development teams and communicate effectively with customers to ensure incident resolution and improve system stability.
Bachelor's degree required.
1 to 3 years experience in customer support or related technologies.
Ability to work 24/7 rotational shifts.
Proficient in troubleshooting EDI transactions and performing SQL-based data analysis.
Experience working in high-pressure production support environments with a focus on SLA adherence.
Strong analytical and troubleshooting skills demonstrated through root cause analysis and incident resolution.
Comfortable collaborating across teams and communicating technical issues clearly to both internal and external stakeholders.