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Tier-1 brand, mid-level generalist analyst role, metro location and broad skills drive high applicant competition.
Core analytics skills transfer across industries, but telecom billing and Amdocs experience increase industry specificity.
Explicit 5-7 years plus mandatory SQL, Tableau and Amdocs familiarity creates strict screening filters.
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Owns reporting and analysis for Xfinity Mobile billing operations, focusing on data from Amdocs and other XM operational tools.
Evaluates operational performance metrics aligning them with company strategic and tactical goals to drive efficiencies and enhance customer experience.
Develops, maintains, and delivers standard and special operational reports and dashboards to support stakeholder decision-making and issue resolution.
Bachelor's Degree (preferred) or equivalent combination of education and experience.
5-7 years of relevant analytical or business intelligence experience.
Advanced SQL skills and experience with Tableau for reporting and data visualization.
Familiarity with Amdocs data tables and operational data sources relevant to billing operations.
Experienced in supporting operational metrics and billing analytics within telecommunications or related industries, especially mobile services.
Strong quantitative and analytical thinker capable of translating complex data into actionable insights for operational improvement.
Comfortable working with cross-functional stakeholders to deliver customized reporting and guide process improvements.