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Tier-1 brand, metro location, and a mid-level generalist support role increase applicant competition.
Application support skills are broadly transferable across industries, with minor audit-compliance nuances.
Explicit 5+ years requirement plus mandatory ticketing and access management skills enforce moderate screening.
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Own day-to-day operational support, configuration, and access management for enterprise Media, Finance, and People platforms.
Triage, investigate, and resolve issues within SLAs, manage user access requests, and ensure compliance with audit and control standards.
Act as liaison between Product, Engineering, business users, and vendors to maintain platform reliability and support enhancements and market onboarding.
5+ years proven experience in Application Support, preferably with enterprise systems; finance or planning systems desirable.
Experience with ticketing tools and support workflows (e.g., ServiceNow) and access management.
Familiarity with audit-controlled environments (SOX, compliance, change governance) and Agile or DevOps practices.
Work Experience Required: 5+ years in relevant application support roles. Notice period: Not explicitly mentioned.
Experienced working across technical and non-technical teams in global, distributed environments and across time zones.
Demonstrates systematic troubleshooting, ownership, and proactive issue identification to improve processes.
Skilled in incident, problem, and change management with strong communication and coordination skills between stakeholders and vendors.