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Mid-level, metro Bengaluru role with broad monitoring skills and a known employer increases applicant competition.
Core monitoring skills are transferable, but CRM/CIAM domain knowledge increases industry specificity.
Explicit 3–6 years, specific monitoring/tool experience and 24x7 shift requirement create moderate selection filters.
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Monitor customer-facing applications, CRM, CIAM, APIs, integrations, and cloud services in a 24x7 environment for availability, performance, and incident diagnostics.
Detect, assess, prioritize, and coordinate resolution of service incidents including incident communications and operational escalations.
Perform first-level troubleshooting, health checks, and support CRM platform operations, coordinating with multiple teams for incident resolution.
3-6 years of experience in NOC Operations, Application Monitoring, Production Support, Service Desk, or Enterprise Monitoring Environments.
Experience with monitoring and observability tools such as Datadog, Splunk, Grafana, Dynatrace, Azure Monitor, Log Analytics.
Familiarity with incident management processes and ITSM tools like ServiceNow, Jira Service Management.
Comfortable working in 24x7 rotational shifts and high-pressure incident response conditions.
Strong knowledge of monitoring tools and incident management processes applicable to operational support models.
Experienced in coordinating cross-functional teams (Infrastructure, Application Support, Engineering, Security, Product, Vendors) during incidents.
Able to analyze monitoring data and logs to identify service degradation and contribute to improving operational processes and service reliability.