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Tier-1 brand, generic software title, mid-level experience, and metro locations increase applicant competition.
ServiceNow ITSM specialization and ITIL expertise limit cross-industry transferability and require platform-specific experience.
Mandatory 4+ years ServiceNow development experience plus platform-specific tooling and certification expectations raise strictness.
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Lead moderately complex ServiceNow ITSM development initiatives including design, coding, testing, and deployments.
Provide technical leadership and guidance to teams, act as escalation point, and collaborate on ITSM architecture and process improvements.
Implement integrations, custom automations, and platform governance focusing on ITSM modules and ITIL v4 standards.
4+ years of ServiceNow development experience with strong ITSM module expertise (Incident, Problem, Change, Request, Knowledge, CMDB).
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Proficiency in JavaScript, Glide APIs, JSON, XML; experience with ServiceNow UI configuration and Flow Designer.
Work location: Bangalore or Hyderabad.
Experience in large-scale enterprise environments delivering ITSM transformations and automation.
Signed off on ServiceNow certifications including CSA (Certified System Administrator), CAD (Certified Application Developer), and preferably CIS (ITSM).
Strong technical leadership capability with strategic influence on ITSM architecture and ability to mentor junior developers.