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Tier-1 employer and Bangalore location increase candidate density despite role's networking specialization.
Networking operations skills transfer across industries but remain operations-focused, so moderate domain specificity.
Multiple mandatory networking technologies and ITSM discipline create moderate filtering despite no explicit years requirement.
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Provide first-line managed services support to ensure continuous client IT infrastructure operation.
Monitor client systems to proactively identify and resolve incidents using ITSM tools and procedures.
Execute maintenance activities including patching, configuration changes, and support shift handovers while following SOPs.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Experience with ITSM tools and processes, maintaining discipline in ticket handling and adherence to SOPs.
Workplace requirement: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Candidate with foundational networking knowledge capable of handling and resolving first-line technical incidents independently.
Structured and disciplined in ticket management, strictly following SOPs and utilizing knowledge articles.
Comfortable working in dynamic environments, communicating across cultures, and maintaining client-focused service delivery.