Back
Tier-1 brand, mid-level generalist role, 4–5 years experience and metro location increase competition.
CRM, case management and SaaS platform skills are broadly transferable across industries.
Explicit 4–5 years plus mandatory Salesforce/CRM and data quality skills makes shortlisting stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Maintain and enhance case management and telephony solutions to support People & Culture services effectively across global bp operations.
Collaborate with stakeholders and 3rd party vendors within an Agile framework to gather requirements, document solutions, test configurations, and manage releases and training.
Analyze support tickets and production incidents ensuring timely resolution within SLAs and continuously identify and implement process and system improvements.
Bachelor’s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills.
Minimum of 4-5 years experience in Data Quality & integrity and demonstrated ability with Salesforce or other SaaS CRM.
Experience in customer management and collaboration within shared service centers; experience in oil and gas or multinational environment preferred.
Up to 10% travel expected; role is hybrid office/remote; relocation within country eligible.
Experienced in translating business requirements into functional designs within Agile environments, especially for CRM and telephony platforms.
Strong stakeholder management skills demonstrated through vendor management and customer engagement in a global setting.
Detail-oriented with a proven track record of driving process improvements and managing support incidents effectively under SLAs.