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Mid-level role, metro location, and recognizable global company increase candidate competition.
Salesforce and integration skills are highly transferable across industries, lowering background sensitivity.
Explicit 5-9 years and mandatory Salesforce/integration/SQL skills increase filter strictness.
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Provide L2/L3 production support for Salesforce and integrated systems, managing issue triage, resolution, and root cause analysis to maintain business operations.
Analyze end-to-end data flows and integrations across Salesforce platforms to ensure data integrity, support batch processes, and resolve technical issues.
Perform data analysis and reporting using SQL and analytics tools, conduct impact analysis for changes and defects, and collaborate with business and technical teams in an Agile environment.
5-9 years of experience in Business Analysis, Program Analysis, or Support roles within Salesforce-based enterprise environments.
Proficiency in Salesforce CRM (Sales/Service Cloud), SQL/data analysis, integration concepts (APIs, batch processing, ETL).
Experience with incident management tools such as ServiceNow or JIRA.
Work Experience Required: 5-9 years explicitly mentioned.
Experienced in multi-team collaboration bridging business stakeholders and technical teams in Agile settings, with a focus on stakeholder communication and incident management.
Strong capability in technical data flow analysis and root cause analysis within Salesforce ecosystems.
Comfortable handling production-critical issues, process improvement, and documentation in complex, integrated IT environments.