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Tier-1 brand and metro location but niche PLM/service delivery specialization limits broad applicant pool.
High because PLM-focused IT service delivery and vendor management skills are industry-specific and less transferable.
Explicit 7+ years, ITIL certification and specific PLM/subcontractor experience create strict filtering.
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Lead and drive service delivery to meet defined KPIs, SLAs, and customer expectations within Airbus PLM Foundations PSL.
Manage issue resolution processes, including escalation, KPI monitoring, reporting, and implementing corrective actions in collaboration with internal and outsourced teams.
Oversee vendor management for RUN activities, optimize maintenance cost allocation, and ensure stable, secure IT services supporting Engineering & PLM domains.
Engineering graduate or post-graduate degree.
Minimum 7 years of experience in IT solutions development, delivery, and management including 1-2 years in service delivery and 1-2 years of subcontractor management.
Certification in ITIL and Waterfall/Agile/SAFe project methodologies.
Must be willing to work European shift times (up to 10:30 PM IST in summer and 11:30 PM IST in winter).
Experienced in collaborating with internal and external stakeholders transnationally within complex organizations.
Proficient in defining and implementing SLAs/OLAs, using KPIs for service monitoring and continuous improvement.
Capable of managing multiple vendors and internal teams effectively under Agile and traditional project management frameworks.