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Tier-1 employer, metro location, mid-level generalist role, and broad networking skillset increase applicant competition.
Strong networking and security domain specificity reduces cross-industry transferability.
Explicit minimum five years and mandatory networking protocol expertise and customer-facing troubleshooting raise screening rigor.
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Provide expert technical support, configuration, troubleshooting, and best practices guidance for customers using Prisma Access Browser and related technologies.
Manage support cases end-to-end including fault isolation, root cause analysis, and timely resolution, collaborating with engineering to resolve defects and improve products.
Contribute to technical documentation creation and participate in on-call rotations and critical customer site visits to expedite problem resolution.
Bachelor's degree or equivalent experience.
Minimum 5 years of experience in technical support or network engineering.
Strong expertise in networking protocols such as TCP/IP, DNS, IP routing, HTTP/HTTPS, VPN, IPSEC, PKI, SSL, and authentication protocols (LDAP, RADIUS).
Work visa sponsorship is not provided for this role.
Demonstrated ability to independently debug complex network environments and drive issue resolution ownership.
Experience working collaboratively in cross-functional teams to address customer issues and improve products.
Familiarity with firewall management systems, SD-WAN, multi-factor authentication, and virtualization platforms is preferred but not mandatory.