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Metro-based mid-level generalist customer-facing role with popular title increases competition.
Requires industrial/IIoT domain experience, PLC/SCADA knowledge, reducing cross-industry transferability.
Mandatory manufacturing IIoT experience plus specific infrastructure and cloud skills increases screening rigor.
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Own configuration, deployment, and validation of Litmus Edge and Litmus Edge Manager products for customers across EMEA, including proof-of-concept and production implementations.
Lead technical implementation activities ensuring delivery of contracted technical responsibilities and measurable business value.
Provide Level 2 technical support, troubleshooting, and root-cause analysis; collaborate with Sales, Product, Development, and Support teams for pre-sales, expansion, feedback, and escalation handling.
Experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
Strong technical knowledge of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
Working knowledge of scripting/coding (Python, JavaScript, or similar) and container/cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
Work Experience Required: Not explicitly mentioned in the JD; Location: EMEA region involvement implied.
Technically proficient in industrial and manufacturing software deployments with hands-on experience in networked and cloud-edge environments.
Able to independently lead implementations and collaborate cross-functionally with customer and internal teams under fast-paced, changing conditions.
Comfortable providing direct technical support and translating customer feedback into product improvement opportunities.