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Tier-1 employer but niche OpenStack/cloud specialization and mid-level experience make applicant competition medium.
Requires cloud/OpenStack-specific experience though Linux and Kubernetes skills are moderately transferable across industries.
Explicit 5+ years and mandatory Linux/OpenStack plus programming requirements create strict shortlisting.
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Provide technical support and troubleshoot complex issues for Red Hat OpenStack platform customers via web portal and phone.
Collaborate with development teams and strategic cloud partners to resolve multi-vendor customer issues and contribute to product planning.
Develop minor bug fixes, upstream bug reports, and hotfix packages to improve product quality and customer impact.
Bachelor's degree or higher in a technical field such as engineering or computer science, or equivalent industry experience.
5+ years of Unix/Linux system administration experience with strong networking knowledge.
Proven experience with virtualization technologies, preferably OpenStack, and programming experience in Python and Go.
Excellent written and verbal communication skills in English; ability to communicate technical details clearly to varied audiences.
Experienced in handling large volumes of complex technical cases following defined processes and quality standards.
Engages effectively with developers and product management to influence product readiness and downstream/upstream workflow.
Active involvement in open source projects, especially OpenStack, with familiarity in source management, build tools, and container solutions such as Kubernetes or OpenShift.