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Tier-1 brand and metro Bangalore raise applicant density, but role is specialized and senior.
Requires deep QA architecture and Service Cloud domain expertise, limiting cross-industry transferability.
Explicit 18+ years, plus mandatory architecture and AI/LLM experience create highly strict filters.
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Architect and evolve AI-powered test automation frameworks and quality tools for Salesforce's Service Cloud product suite.
Drive technical decisions, create architectural blueprints, and lead framework standardization across multiple complex enterprise products including ITSM, AFCC, CSP, and Messaging Channels.
Collaborate with cross-functional teams to identify testing gaps, prototype AI-driven testing solutions (LLM integration), and mentor engineering teams on quality best practices.
18+ years of software engineering experience.
5+ years of experience architecting and designing test automation frameworks and tools.
3+ years hands-on experience with AI-driven approaches and LLM integration in testing solutions.
Strong programming skills in Java, Python, JavaScript, or similar languages.
Experienced in driving architectural decisions and technical leadership in large-scale, multi-product quality engineering environments.
Expertise at the intersection of AI and quality engineering, capable of designing innovative LLM-powered testing tools.
Skilled in collaborating across product teams to translate real-world incidents into proactive testing improvements and framework evolution.