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Senior, niche systems/ops role with specific tooling and 24x7 support reduces applicant density.
Role requires specialized operations and Windows/.NET monitoring skills, moderately transferable across industries.
Explicit 7+ years plus mandatory monitoring, Windows, SQL and ITSM experience increases shortlisting rigidity.
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Serve as primary contact for clients on application and database performance issues, ensuring resolution of complex technical problems.
Track, qualify, and drive remediation of identified bugs/issues, and convert known issues into operational alerts/workflows.
Manage Level 2 analysis, troubleshooting, documentation, and provide regular client presentations and operational updates in a 24x7 rotational shift environment.
7-8+ years experience in application/infrastructure support and monitoring.
Experience with Application Performance Monitoring tools such as LogicMonitor, AppDynamics, Azure Monitor, or similar.
Proficient in Windows server infrastructure, .Net application support, SQL (intermediate to professional level), and ITSM tools like ServiceNow.
Bachelor's degree in Computer Science/IT; ability to work rotational 24x7 shifts; good verbal and written English communication skills.
Experienced in frontline Global Command Center or service desk operations with adherence to client policies and ITIL framework.
Skilled in data reporting and presentation tools such as Power BI and Excel for client communications.
Comfortable supporting international clients (US/Europe time zones) with complex technical escalation and cross-team collaboration.