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Moderate competition: common senior program manager role, metro market, and a mid-tier global employer.
Medium: program management skills transfer across industries, though assurance/supplier domain knowledge increases fit sensitivity.
Medium: senior title with commercial and delivery expectations but no strict certifications or years mandated.
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Manage global and strategic client accounts by ensuring onboarding, delivery, and ongoing maintenance align with plans and client objectives.
Oversee program delivery including deadlines, quality, budget adherence, and SLA compliance while monitoring KPIs and operational performance.
Build and maintain strategic client relationships, handle escalations, support commercial growth opportunities, and collaborate with internal stakeholders to optimize account management.
Work Experience Required: Not explicitly mentioned in the JD.
Must manage complex, multi-regional client engagements in an assurance or audit context.
Experience with program management activities producing minimum 63 billable days per year.
Not explicitly mentioned: specific degree, industry certification, or location constraints.
Experienced in managing large, global assurance or audit programs with strong operational delivery focus.
Capable of building high-level client relationships and navigating cross-functional internal teams to deliver results.
Skilled in monitoring KPIs, ensuring SLA compliance, and driving continuous improvement through lessons learned implementation.