Back
Generalist PM title with moderate brand and common mid-level experience yields medium competition.
Strong IVR, telecom, and contact-center domain requirements limit cross-industry transferability.
Requires specific IVR/contact-center technical expertise and PM certifications, so moderate strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage end-to-end delivery of IVR projects including requirement gathering, project planning, execution, and production deployment.
Coordinate across business stakeholders, developers, QA, and telecom vendors to ensure on-time, on-budget delivery of integrated IVR solutions with CRM, databases, APIs, and backend systems.
Lead stakeholder communication, resource allocation, UAT, risk management, and adherence to SDLC and change management processes.
Proven experience in managing IVR projects with successful end-to-end delivery.
Strong knowledge of IVR and Contact Center technologies such as Genesys, Cisco CVP/UCCE, Avaya, Nuance, or Amazon Connect.
Experience with Agile, Scrum, and Waterfall project management methodologies.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in coordinating complex technical integrations involving IVR, CRM, APIs, and telecom infrastructure in customer contact center environments.
Demonstrates ability to manage multi-stakeholder projects ensuring timely delivery within scope and budget.
Familiarity with cloud contact center solutions (AWS/Amazon Connect) and an understanding of advanced voice technologies like voice bots, conversational AI, and CTI integration.