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PwC brand, Mumbai metro location, and mid-level experience drive high candidate competition.
SAP Basis/HANA specialization and on-call AMS experience limit transferability across unrelated industries.
Explicit 4–8 years and mandatory SAP Basis/HANA plus SLA/on-call requirements make shortlisting highly strict.
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Manage SAP Basis environment including installation, configuration, and administration of SAP products and technologies.
Perform system monitoring, health checks, kernel upgrades, patches, add-on upgrades, and system refresh/system copy to ensure optimal SAP system performance.
Handle SLA-driven support with root cause analysis, incident report preparation, and operation of SAP Transport Management System (TMS) and background jobs.
4 to 8 years of experience in SAP Basis with hands-on AMS/support project exposure.
Mandatory HANA experience and experience in SAP system installations and upgrades.
Experience working in SLA-driven support environments with shift/on-call support model.
Open to travel and experience with ticketing tools like ServiceNow.
Experienced SAP Basis professional comfortable with critical issue handling and root cause analysis in high-pressure support settings.
Proficient in system monitoring tools (e.g., Solution Manager, EWA reports) and SAP Transport Management System.
Capable of managing end-to-end SAP Basis operations including kernel upgrades, system refresh, and performance tuning.