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Mid-level SaaS implementation role in metro, generalist skillset, and known employer increase applicant competition.
Technical SaaS implementation skills are transferable across industries but favor product and consulting experience.
Explicit 2–5 year requirement plus mandatory technical and SaaS implementation skills enforce moderate screening.
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Own end-to-end technical implementation and customer adoption of OneTrust platform from kick-off through go-live, including technical issue resolution and risk management.
Act as the main customer contact to enhance user experience, advocate for customer needs with Product teams, and collaborate across Sales, Professional Services, and Product groups.
Provide expertise in SaaS platform architecture and implementation, including technical consulting, configuration, documentation, and advising on privacy program optimization.
Bachelor’s or Master’s degree in Computer Science, Electrical/Computer Engineering, Web Design/Development, Engineering Management, or IT/Systems.
2-5 years relevant experience in software development, technical consulting, professional services, solution engineering, or similar roles.
Technical skills required include experience with HTML, CSS, JavaScript, Python, HTTP, SSO, SSL certificates, networking, API integrations.
Willingness to travel 10-20%; proficiency with Jira/Atlassian Suite; previous SaaS platform implementation experience.
Experienced in technical customer-facing roles with capability to manage end-to-end SaaS implementations and escalate/resolve technical issues independently.
Strong cross-functional collaboration skills demonstrated by working with Sales, Product Management, Engineering, and Customer Success teams.
Capable of strategic and critical thinking, with ability to translate complex technical concepts for diverse stakeholders and advocate for customer requirements.