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Tier-1 brand, mid-level experience band, and moderately generalist title raise applicant competition.
ServiceNow skills transfer across industries but Telecom OSS/BSS preference increases domain specificity.
Explicit 2–5 years requirement plus mandatory ServiceNow and integration skills create strict filtering.
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Develop, customize, and maintain enterprise-scale ServiceNow solutions focusing on ITSM, TSOM, and CMDB to support operational workflows and service delivery.
Assist with data migration activities and integrate ServiceNow with Telecom order management systems for lifecycle tracking and fulfillment workflows.
Support production, testing, upgrades, and apply DevSecOps practices to ensure platform stability and security in a collaborative team environment.
Bachelor’s degree in computer science, engineering, information systems, or similar technical area.
2-5 years of relevant work experience with at least 1 year of hands-on ServiceNow development experience including Flow Designer and Script Includes.
Experience with JavaScript, Python, Java, REST APIs/integrations, databases, and cloud fundamentals.
Must be able to work nights, weekends, variable schedules, and overtime as necessary.
Experienced in designing and implementing enterprise-level ServiceNow solutions with knowledge of ITSM, TSOM, CMDB, and module integrations.
Familiar with Telecom/MSO environments and enterprise OSS/BSS systems blending functional and technical skills.
Capable of applying DevSecOps practices and supporting end-to-end ServiceNow platform lifecycle including production support and migrations.