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Tier-1 brand and mid-level Senior title increase competition despite specialized OpenShift/Kubernetes skills.
Role requires specialized OpenShift/Kubernetes and Linux operations skills, so backgrounds transfer less easily.
Multiple mandatory technical requirements including 5+ years, OpenShift/Kubernetes, Linux, networking, and automation make shortlisting strict.
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Serve as primary technical contact for customers using Red Hat OpenShift, providing troubleshooting and issue resolution within SLA.
Collaborate with internal teams and customers to address complex multi-product issues and ensure mission-critical environment stability.
Document and share diagnostic procedures and solutions to enhance knowledge base and support efficiency.
5+ years of professional experience in technical support, systems engineering, or software maintenance role.
Professional expertise in configuring and troubleshooting OpenShift components (logging, monitoring, networking, storage, Service Mesh).
Experience with container technologies such as Docker, Podman, LXC, CRI-O, and runc, alongside Linux Kernel and Linux administration proficiency.
Experience with networking technologies including server, switch, appliance configuration, and key protocols; scripting or automation experience with Ansible, Bash, or Python.
Experienced in handling escalated technical issues and collaborating cross-functionally to resolve complex problems under pressure.
Comfortable in customer-facing roles requiring clear, professional communication and multi-tasking in fast-paced environments.
Strong troubleshooting skills with a focus on mission-critical OpenShift deployments and understanding of container ecosystems and networking.