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Tier-1 employer and remote role increase competition, balanced by specialized PMO skill requirements.
PMO skills are transferable across industries, though ITSM and ServiceNow experience increases domain specificity.
Requires enterprise PMO leadership, global delivery and M&A experience, making shortlisting highly selective.
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Own and drive the IT Service Management (ITSM) program portfolio from planning through execution across platform and operational initiatives.
Establish and enforce PMO frameworks, standards, and governance to ensure consistent, predictable delivery across Waterfall, Agile, and Hybrid models.
Lead executive-level portfolio reporting, manage delivery partners, and support M&A, divestiture, and transformation initiatives within the ITSM scope.
Experience leading enterprise PMO, portfolio delivery, or large-scale transformation programs with global delivery teams and partners.
Proven ability managing Waterfall, Agile, and Hybrid delivery models and building/scaling PMO operating models.
Strong executive communication and portfolio reporting skills.
Working knowledge of ServiceNow products or comparable ITSM/portfolio platforms is a plus but not mandatory.
Experienced in managing complex ITSM program portfolios with cross-functional and cross-geography teams.
Demonstrated capability to lead in matrixed environments balancing execution rigor with practical delivery approaches.
Skilled in driving program governance and reporting that aligns portfolio priorities with organizational goals, including M&A and transformation enablement.