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Metro location, common operations role, and moderate company brand create medium competition.
Skills in monitoring, SQL, and Windows/.NET are broadly transferable across industries.
Explicit 7-8+ years plus mandatory APM, SQL, and Windows/.NET operational skills.
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Serve as primary client contact for application and database performance issues, providing analysis, tracking, and driving resolution of complicated issues and bugs.
Deliver weekly/monthly client presentations and status read-outs regarding ongoing issues and performance.
Develop alerts from known issues and establish operational workflows with relevant teams in a 24x7 rotational shift environment handling Level 2 analysis and troubleshooting.
7-8+ years of experience in application/infrastructure support and monitoring in a Global Command Center or similar environment.
Proficient with Application Performance Monitoring tools such as LogicMonitor, AppDynamics, Azure Monitor, or similar.
Experience with Windows server infrastructure, .Net application support, IIS, server performance metrics, networking basics, and intermediate to advanced SQL skills.
Willingness to work in rotational shifts and after-hours, with strong English verbal and written communication skills.
Experienced in managing complex application and database performance issues in 24x7 global support settings, interacting directly with clients for issue resolution.
Strong technical background combining application monitoring, Windows server infrastructure, SQL, and knowledge of ITSM tools aligned with ITIL practices.
Ability to generate data-driven reports and presentations for clients and internal stakeholders to drive issue visibility and resolution progress.