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Mid-level, common support/devops role with broad skill needs and known brand yields medium competition.
Skills are transferable across industries but supply-chain domain knowledge required, giving moderate background sensitivity.
Explicit 3–5 year requirement plus mandatory techno-functional and domain skills makes shortlisting moderately strict.
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Own end-to-end customer support engagements for Blue Yonder’s supply chain software, managing and resolving technical issues within defined SLAs to enhance customer satisfaction and impact NPS scores.
Collaborate with global technical and functional teams to replicate and maintain customer environments, conduct code reviews, and serve as the techno-functional point of contact for case triage and resolution.
Drive process improvements including automation of routine tasks, represent product vision and technical roadmaps internally and to strategic customers, and support architecture simplification efforts.
Bachelor’s degree (STEM preferred).
3 to 5 years of experience in support engineering roles.
Technical skills: SQL/Oracle DB complex queries, experience with tools like AppDynamics, Splunk, and ServiceNow.
Flexible to work rotational shifts (6 am–3 pm, 2 pm–11 pm, 10 pm–7 am).
Experienced in end-to-end technical support within Cloud/SaaS environments in the Supply Chain domain.
Strong techno-functional expertise enabling them to liaise effectively between technical and functional teams and customers globally.
Comfortable working in a global team environment with shift work and proactive in process automation and knowledge sharing.