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Senior, niche monitoring/.NET skillset but metro location increases applicant density.
Core monitoring, Windows/.NET and SQL skills transfer across industries, though healthcare experience is preferred.
Explicit 7+ years plus mandatory monitoring, .NET, SQL, APM and ITSM experience increases filter strictness.
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Provide premium client support as the main point of contact for application/database performance issues, including troubleshooting and resolution.
Track, qualify, and drive issue remediation across the client base while maintaining operational workflows and documentation.
Operate in a 24x7 environment with rotational shifts, delivering Level 2 analysis and participating in regular technical and leadership calls.
7-8+ years of experience supporting and monitoring application and infrastructure environments.
Proficient with Application Performance Management tools such as LogicMonitor, AppDynamics, Azure Monitor, or equivalents.
Experience in Windows server infrastructure, .Net application support, SQL (including jobs, queries, blocking, Always On), and ITSM tools like ServiceNow.
Willingness to work shifts in a 24x7 operational environment.
Experience with Global Command Center/Service Desk operational environments and adherence to policies and procedures.
Intermediate to professional skills in SQL and application monitoring combined with creative data reporting skills using PowerBI or Excel.
International support exposure (preferably US/Europe) with strong verbal and written English communication skills.