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Metro location and generalist cloud-support role increase applicant density despite mid-tier employer.
Cloud operations skills are broadly transferable across industries with minimal domain lock-in.
Flexible hiring with provided training and no explicit years requirement makes shortlisting lenient.
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Investigate and resolve user-reported cloud service issues for external customers within SLA, ensuring solutions align with SOPs and customer system design.
Coordinate troubleshooting, testing of solutions and scripts, documentation, and communication with customers and other departments.
Provide training and occasionally produce reports; maintain audit trails and manage service tickets including escalation as needed.
Work Experience Required: Not explicitly mentioned in the JD.
Technical skills in cloud platforms (Azure, AWS, or Google Cloud), Microsoft SQL, Windows Server, Active Directory, Kubernetes, PowerShell scripting are strongly desirable.
Ability to work evening shifts: 4:30 PM to 1:30 AM, including some weekends and public holidays as assigned.
Willingness to undergo a 3-month training period including ITIL framework and Epicor ERP certifications.
Candidate comfortable supporting cloud environments with hands-on troubleshooting and customer communication.
Experience or strong aptitude in managing infrastructure services such as backups, capacity, availability, disaster recovery, and user provisioning preferred.
Able to handle multitasking and flexibility in a support role with occasional knowledge transfer and peer collaboration.