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Tier-1 employer, mid-level (5+ years) requirement, and metro location increase candidate density.
Platform and OpenShift expertise moderately restricts transferability across industries.
Requires 5+ years and specific OpenShift, container, Linux skills, making filters rigid.
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Serve as the primary technical contact and advisor for customers using Red Hat OpenShift, resolving issues via ticketing, phone, and remote tools within SLA.
Troubleshoot complex OpenShift and multi-product environment issues, collaborating with internal teams and customers including senior management.
Document diagnostics and create reusable solutions; contribute to global knowledge base and participate in regional/global projects.
5+ years of professional experience in technical support, systems engineering, or software maintenance roles.
Professional experience configuring and troubleshooting OpenShift and its components (logging, monitoring, networking, storage, Service Mesh).
Experience with container technologies (docker, podman, LXC, cri-o, runc), Linux kernel, networking technologies and protocols, plus Linux administration.
Experience with automation or scripting tools like Ansible, Bash, or Python; good written and verbal English communication skills.
Proven ability to troubleshoot and resolve complex issues in containerized and OpenShift environments under pressure and within SLA.
Experienced in multi-product collaboration and customer-facing roles including interfacing with senior management.
Familiarity with advanced OpenShift deployments, certifications such as RHCE or DO180 series, and related technologies (Ceph storage, 5G) is a plus but not mandatory.