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Tier-1 employer, mid-level generalist role in metro with common support skills increases applicant competition.
Data platform and monitoring skills are transferable across industries but require domain-specific Airflow and ITSM experience.
Explicit 2+ years plus mandatory ITSM and monitoring/tool experience enforces moderate shortlisting strictness.
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Provide L2/L3 operational support for Apache Airflow and data connector solutions, ensuring high availability and incident resolution.
Manage incidents, service requests, and changes via ServiceNow while monitoring pipeline health with Dynatrace and BigPanda.
Lead technical guidance for developers including code reviews, QA processes, performance optimization, and stakeholder collaboration on project scope and status.
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 2 years of experience in data platform support or IT operations.
Experience with ITSM processes and ServiceNow; ITIL certification preferred.
Proficiency with monitoring tools (Dynatrace, BigPanda), JIRA, Confluence, and scripting basics (shell, Python).
Technically hands-on with experience in incident management and operational stability of data orchestration platforms.
Experience in guiding development teams, conducting code reviews, and enforcing quality practices in complex projects.
Familiarity with cloud platforms (AWS/Azure) and openness to working with AI-assisted automation tools (GenAI, Gemini).