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Tier-1 brand, metro location, and broadly appealing product title increase applicant competition.
Specialized payments, billing, and UK regulation experience reduces cross-industry transferability.
Mandatory regulated financial operations and UK regulatory knowledge make filtering stringent.
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Own and drive the digital journey for pricing and billing capabilities, setting the vision and managing a prioritized digital backlog.
Oversee service delivery and performance management to ensure exceptional digital customer and colleague experiences.
Manage digital roadmap and continuous improvement initiatives within agreed budgets, collaborating closely with stakeholders and engineering teams.
Experience working in Scrum or Agile teams and writing user stories with acceptance criteria.
Demonstrated track record in digital delivery, digital capability management, and human-centered design.
Domain experience in financial operations including collections, pricing engine management, billing & invoicing, and financial ledger control, with strong knowledge of UK regulations such as HMRC requirements.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing end-to-end digital product lifecycles, especially pricing and billing features, with measurable impact on customer experience.
Skilled at collaborating with business stakeholders and engineering teams to align on KPIs and deliver on digital product vision.
Familiar with financial regulatory environments in the UK and comfortable operating at a VP level managing budgets and strategic priorities.