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Generalist night-shift application support in a metro location with broad skill requirements increases competition.
Core production-support skills are transferable, but Aladdin/Portware front-office experience adds domain specificity.
Requires L2/L3 support skills, ServiceNow familiarity, ITIL understanding and night-shift availability.
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Provide day-to-day technical support and issue resolution for Front Office applications including Aladdin and Portware, covering US timezone hours (8:00pm-4:30am IST).
Manage incident/problem management, testing patching changes, and maintain support documentation.
Drive risk and control management for vendor, risk, and internal project reporting (40% focus), and collaborate with cross-functional teams and vendors for issue resolution.
Experience supporting Front Office financial applications; Work Experience Required: Not explicitly mentioned in the JD.
Availability to work night shifts aligned with US timezone (8:00pm-4:30am IST).
Technical skills for troubleshooting at levels 2 and 3, including experience with ServiceNow platform and enterprise scheduling systems.
Qualifications in project management, software development methodologies, or ITIL understanding is beneficial but not mandatory.
Experienced in investment management application support with a good understanding of products, processes, and systems in asset management.
Able to manage risk awareness, documentation, and vendor relations within a global and cross-regional team environment.
Has technical aptitude for cloud infrastructure (preferably AWS) and can effectively communicate with both technical and business audiences.