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Strong employer brand and metro Bangalore location balanced by niche SAP service-management specialization.
Highly SAP- and service-management-specific skills limit transferability across industries and generalist roles.
Explicit 10-12 years requirement plus mandatory SAP FSM/ERP integration and domain-specific service management skills.
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Lead architecture and technical execution of enterprise post-sales Service Management and Resource Scheduling platforms to enhance digital customer experience.
Define and execute IT programs aligned with business growth and digital transformation, integrating Service Cases, Resource Scheduling, Labor confirmations, Part Ordering, and Returns.
Manage design integrity, oversee build/test/deployment, modernization, and integration with ERP (SAP S/4HANA), CRM, and billing systems across equipment lifecycle phases.
10+ years experience in Service Management for Service/Maintenance, Parts/Products, Resource scheduling and dispatching on digital platforms.
Implementation experience with SAP S/4HANA, SAP ERP, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), and SAP Sales/Service Cloud V2 desired.
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
Travel up to 10% required.
Experienced in aftermarket Sales & Service processes in discrete product manufacturing, including Installed Base, Warranty Management, SLAs, and Entitlements.
Strong cross-functional integration knowledge with SAP SD, FI, and related modules including CRM Middleware operations and issue resolution.
Proven ability to manage complex digital service management solutions, with strong stakeholder engagement and leadership to align IT solutions with business objectives in a global environment.