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Tier-1 brand and mid-level role increase competition, but niche SCPO skills reduce applicant pool.
High — requires niche Blue Yonder SCPO and supply-chain product experience, limiting cross-industry transferability.
High — explicit 6+ years, mandatory SCPO domain experience and concrete tech stack required.
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Own end-to-end technical support and development during customer upgrades, deployments, and post-production for Blue Yonder Supply Chain Planning software.
Drive deep technical troubleshooting including coding, issue resolution, and collaboration with product and platform teams for complex problems.
Identify and implement automation, reusable components, and service improvements to enhance SaaS product enablement and customer satisfaction.
6+ years experience in Software/SaaS industry with 3+ years in supply chain domain and customer support in supply chain software.
Expertise in database programming with Oracle SQL and/or MS SQL, strong programming skills in C#, ASP.Net, and scripting (Unix Shell, Python, Perl).
Experience working on operating systems including UNIX and Windows.
Technical/demonstrable experience with Blue Yonder Planning Suite solutions (SCPO components like ESP, Demand, Fulfilment, Promotions, Inventory Optimization) preferred.
Experienced in technical consulting roles supporting supply chain planning software, especially Blue Yonder SCPO suite.
Proven ability to handle escalations and resolve complex issues through coding and cross-functional collaboration in a SaaS environment.
Capable of working flexible hours to meet customer needs and managing multiple technical tasks under pressure effectively.