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Strong bank brand plus mid-level role but niche SCCM/desktop skills creates moderate competition.
Desktop infrastructure skills transfer across industries, but banking regulatory and compliance knowledge increases specificity.
Explicit 6–8 years plus mandatory SCCM/Windows/ITIL and banking compliance makes screening stringent.
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Manage and support End User Support (EUS) operations and Windows Desktop/Laptop infrastructure in India, ensuring high uptime and quality user support.
Oversee BAU activities including system management and project tasks such as new system installation and migration within the EUS domain at country level.
Coordinate with and manage vendors (onsite/offshore) for infrastructure support, ensuring compliance with processes like Incident, Change, and Problem Management, and IT security standards.
6-8 years of experience in Windows Desktop OS, SCCM, and Printer Configuration support.
Bachelor's degree in computer science, engineering, or a scientific subject area.
ITIL V3 certification.
Proficiency in English (oral and written).
Experienced in Windows Desktop OS performance tuning, patch management, SCCM administration, and printer support in a banking or finance IT infrastructure context.
Skilled in IT service delivery processes including incident, change, and problem management with focus on high system availability and compliance with regulatory guidelines (especially RBI regulations).
Capable of managing vendor relationships and collaborating with multiple stakeholders including users, IT, IS, and regional technology teams.