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Tier-1 brand and metro location increase applicants, but niche GxP/MES specialization limits some competition.
Specialized manufacturing IT and GxP experience limits transferability across industries.
Requires manufacturing IT, MES/SCADA and GxP expertise despite no explicit years, creating moderate filtering.
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Provide Tier 1 and Tier 2 support for manufacturing IT applications critical to pharmaceutical production.
Lead root cause analysis, manage configuration changes, and implement application enhancements ensuring compliance with regulations like FDA 21 CFR Part 11 and GxP.
Collaborate globally to support upgrades, patching, validation, user training, and maintain compliant documentation for incidents and changes.
Bachelor's degree in Information Technology, Engineering, or related field.
Experience supporting manufacturing IT applications is mandatory.
Knowledge of MES, SCADA, historian, or batch-management systems mandatory.
Familiarity with regulatory and GxP-validated manufacturing environments required.
Experienced in operating within regulated pharmaceutical manufacturing IT environments focusing on compliance and stability.
Capable of independently managing Tier 1 and Tier 2 support activities including troubleshooting, documentation, and training.
Able to coordinate with global IT, business, and vendor teams to drive continuous improvements and maintain application compliance.