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Tier-1 brand but niche ServiceNow specialization limits applicant pool.
ServiceNow platform expertise is transferable across enterprises but remains tool-specific.
Explicit 2-4 years plus mandatory ServiceNow integration and scripting skills increases filtering strictness.
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Maintain, administer, and troubleshoot the ServiceNow platform focusing on CSM Modules and Agent workspace configuration.
Implement and manage integrations between ServiceNow and third-party systems via APIs.
Ensure system stability, perform upgrades, and support ITIL process improvements within ServiceNow.
2-4 years of experience in ServiceNow CSM development including Agent workspace configuration and API integration.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Strong experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs, and CSM Modules implementation.
Proficiency in JavaScript, HTML, CSS, and experience with REST/SOAP integrations on ServiceNow.
Experienced in automation governance covering auditability, logging and traceability in ServiceNow implementations.
Skilled in designing AI-enabled agent workflows within ServiceNow, including task orchestration and human-in-the-loop designs.
Familiar with Agile/DevOps practices and holds or is pursuing ServiceNow Developer or related certifications.