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Tier-1 brand and metro location increase competition, but niche ServiceNow seniority narrows applicant pool.
Strong ServiceNow platform and financial services governance requirements make background fit highly domain-specific.
Explicit 10+ years plus 5+ years ServiceNow and regulated financial-services experience create strict filtering.
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Lead end-to-end product management and strategic roadmap execution for Northern Trust’s ServiceNow platform across multiple modules including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI features.
Establish and enforce platform governance models, optimize costs, manage vendor relationships, and ensure platform scalability, resiliency, and regulatory compliance.
Drive AI/GenAI strategy within ServiceNow for automation, predictive intelligence, and intelligent workflows while measuring business impact and managing federated stakeholder partnerships.
10+ years in product management, ITSM/platform engineering, or enterprise platforms.
5+ years of deep ServiceNow platform experience across multiple modules.
Proven experience in large-scale ServiceNow implementations in financial services or regulated environments.
Strong understanding of ITIL/ITSM frameworks, enterprise architecture, and risk/compliance (e.g. SOX, audit).
Experienced in managing federated product models involving cross-functional and distributed stakeholders.
Strategic thinker with proven execution skills driving platform adoption, AI integration, and cost optimization in complex, regulated financial services environment.
Capable of owning vendor ecosystem management, platform governance, and multi-year technology roadmaps for enterprise SaaS platforms like ServiceNow.