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Tier-1 brand and metro location increase competition, balanced by niche NICE CXone telephony specialization.
Highly specialized CCaaS and telecom skills limit cross-industry transferability.
Multiple mandatory years plus specific NICE CXone and telecom networking expertise required.
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Define integration requirements and implement bridges between NICE CXone and business applications such as Salesforce and MS Dynamics using APIs and connectors.
Lead the migration lifecycle of NICE CXone including discovery, design, configuration, testing, deployment, and hypercare as the primary technical product manager.
Design secure telephony connectivity (SIP/VoIP, WebRTC), map legacy IVR call flows to NICE CXone Studio scripts, and collaborate with telephony and network teams on carrier routing strategies.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field (or equivalent practical experience).
5+ years as a Technical Product Manager or Solution Architect in telecom/contact center domain.
3+ years hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
Strong knowledge of NICE CXone suite, telecom protocols (SIP, VoIP, WebRTC), API integrations (REST/SOAP), and Agile/Scrum frameworks.
Experienced technical product manager or solution architect with deep expertise in NICE CXone implementations and contact center cloud migrations.
Proven ability to lead end-to-end CCaaS platform integrations with CRM systems such as Salesforce using REST APIs and connectors.
Strong understanding of telecom networking, SIP/VoIP/WebRTC configurations, and migration of legacy IVR/ACD systems to cloud-based NICE CXone environment.