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Remote, generalist systems-support role with 2+ years and broad APM/stack requirements increases applicant density.
Skills (.NET, Windows, APM, SQL, Azure) are broadly transferable across industries, lowering background sensitivity.
Explicit 2+ years, mandatory APM and Windows/SQL skills, and healthcare operational requirements make filters strict.
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Manage installation, configuration, upgrade, and optimization of application systems and databases for software development and QA environments.
Provide level 2 analysis, troubleshooting, and resolution for application/database performance issues using tools like AppDynamics.
Serve as the primary client contact for technical issues, provide regular client updates, and document technical and operational procedures.
Minimum 2+ years experience supporting and monitoring Application Performance Management tools (DynaTrace, AppDynamics, NewRelic, or similar).
Bachelor’s degree in Computer Science or IT mandatory.
Experience in Windows server infrastructure, .Net Application Support, IIS, SQL (intermediate to professional level), and ITSM tools (ServiceNow or similar).
Work Experience Required: At least 2 years in relevant systems support and application performance monitoring.
Has hands-on experience with application performance management tools and troubleshooting complex application and database issues in 24*7 operational environments with rotational shifts.
Comfortable working internationally with strong verbal and written English communication for client-facing roles, especially US or Europe.
Familiar with monitoring Windows server environments, .Net applications, SQL performance, and ITIL frameworks for operational and incident management.