Back
Mid-level L2 role with niche Claude platform skills and non-Tier1 employer equals medium competition.
Core incident management, IAM, and SaaS support skills are transferable, though Claude platform specificity moderately reduces fit.
Explicit 4–6 years plus mandatory IAM, SSO, ITSM, and platform skills impose moderate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide L2 technical support for the Claude AI platform including incident resolution, root cause analysis, and service request handling.
Troubleshoot and manage IAM and SSO issues, platform integrations (GitHub, REST APIs), and coordinate with internal teams and Anthropic support for critical incidents.
Maintain platform health monitoring, SLA compliance, documentation, user onboarding/offboarding, and support process improvements.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
4-6 years of experience in application support, production support, or platform operations.
Experience supporting enterprise SaaS applications with strong incident management and troubleshooting skills.
Technical proficiency with Claude platform components, IAM protocols (SSO, SAML, OIDC, SCIM), Microsoft Entra ID/Active Directory, GitHub Enterprise, REST API troubleshooting, CLI, log analysis, and ITSM tools (ServiceNow or equivalent).
Experienced in managing and resolving complex incidents in enterprise SaaS environments with a focus on identity and access management.
Comfortable coordinating across multiple stakeholders including internal engineering teams, vendors, and external support (Anthropic).
Strong operational mindset focused on SLA compliance, root cause analysis, documentation, and support process adherence based on ITIL practices.