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Mid-level generalist backend support role with broad skill requirements at a mid-tier employer.
Technical backend and database skills are transferable across industries, though customer-support experience slightly narrows fit.
Explicit 2–4 year requirement plus mandatory Golang/Python, databases and support tooling enforces moderate shortlisting.
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Support SaaS products and customers during night shift by analyzing and resolving issues reported via Freshdesk tickets.
Troubleshoot application and API problems using tools like Postman, SQL queries, Golang, Python, MongoDB, and PostgreSQL, collaborating with engineering teams as needed.
Manage issue prioritization, track ticket resolution, prepare shift handover notes, and contribute to support documentation and process improvements.
2-4 years relevant experience in product engineering, product support, application support, production support, or similar roles.
Proficiency in Golang or Python programming languages.
Experience with MongoDB, PostgreSQL, SQL queries, Postman for API testing, and familiarity with REST APIs.
Willingness and ability to work fixed or rotational night shifts.
Comfortable independently investigating and debugging Golang or Python code and diagnosing application and data issues using MongoDB and PostgreSQL.
Experienced in customer communication with clear, professional updates and familiarity with AI tools to enhance support productivity.
Able to manage incident coordination across Product, Engineering, QA, DevOps, and Customer Success teams and drive issues to closure with strong follow-up discipline.