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Tier-1 employer and metro hiring increase competition, but niche ServiceNow specialization moderates applicant density.
ServiceNow platform and OSS/BSS telecom experience require domain-specific backgrounds, limiting cross-industry transferability.
Explicit 7+ years and mandatory ServiceNow/OSS integration experience create strict hiring filters.
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Lead design, strategy, and implementation of enterprise-scale ServiceNow platform, focusing on ITSM, TSOM, and CMDB modules.
Oversee ServiceNow development standards, mentor junior developers, and ensure integration with telecom order management and other enterprise systems.
Drive innovation including AI adoption, production support, DevSecOps practices, and continuous evolution of ServiceNow capabilities.
Bachelor’s degree in Computer Science, Engineering, Information Systems or similar technical field; Master’s degree is a plus.
7+ years of IT service management experience with at least 3 years hands-on ServiceNow development including Flow Designer and Script Includes.
Experience with ServiceNow ITSM, TSOM, CMDB architecture and enterprise integrations; 2+ years in MSO/Telecommunications preferred.
Preferred certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
Experienced in leading large-scale ServiceNow implementations with a strong technical and architectural leadership background.
Comfortable working in complex enterprise environments integrating OSS/BSS telecom systems and driving AI-powered development innovations.
Skilled in mentoring teams, collaborating with architects and stakeholders, and driving DevSecOps and secure software development lifecycle.