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Tier-1 employer, mid-level (5+ years), metro location but niche CCaaS specialization reduces general competition.
Highly specialized CCaaS and telecom protocols limit transferability across industries.
Mandatory 5+ years telecom/TPM experience and 3+ years NICE CXone hands-on experience.
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Define and manage integration requirements between NICE CXone and core business applications using CXone APIs and pre-built connectors.
Lead the end-to-end migration lifecycle of NICE CXone CCaaS platform including discovery, design, configuration, testing, deployment, and post-deployment support.
Collaborate with telephony, network, and engineering teams to design secure SIP/VoIP connectivity, configure WebRTC, and optimize call flow mappings using NICE CXone Studio scripts.
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field (or equivalent practical experience).
5+ years of experience as a Technical Product Manager or Solution Architect in telecom/contact center domain.
3+ years of hands-on experience leading NICE CXone CCaaS migrations, implementations, and configurations.
Strong technical skills with NICE CXone suite, telecom protocols (SIP, VoIP, WebRTC), API integrations (REST/SOAP), and experience migrating multi-site on-prem contact centers to cloud.
Experienced in managing complex telecom/cloud contact center migrations with strong technical product ownership.
Deep domain expertise in NICE CXone platform, contact center telephony, and API-driven integrations with CRM systems like Salesforce.
Operates effectively within Agile/Scrum environments and partners cross-functionally with telephony, network, and engineering teams.