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Mid-level cloud operations role, metro context, broad skillset and recognizable employer increase competition.
Cloud operations skills transferable across industries but require domain-specific tooling knowledge.
Requires specific cloud and managed-services experience but lacks explicit years, so filtering is moderate.
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Monitor and resolve cloud infrastructure incidents and service requests at second-line support level, ensuring adherence to SLAs.
Lead client escalations for operational issues and contribute to change management with risk mitigation and approvals.
Collaborate with automation and service desk teams to optimize processes, perform maintenance, and produce trend analysis to reduce ticket volumes.
Experience with Windows and Linux Server Administration, Virtualization, Server Hardware, and Storage Administration.
Moderate managed services experience and familiarity with ticketing tools like ServiceNow.
Bachelor’s degree in IT/computing or equivalent work experience.
On-site work requirement.
Operationally focused with hands-on expertise in cloud infrastructure support and incident management.
Comfortable working in a pressured environment requiring adaptability and effective cross-cultural communication.
Experienced in collaborating across teams to drive automation and process improvements in managed service environments.