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Known metro brand and mid-level product design role attract applicants despite niche B2B founding-design requirement.
High domain specificity for enterprise CX, operational workflows, and AI-native design reduces cross-industry transferability.
Mandatory 3+ years B2B experience, enterprise shipping portfolio, hands-on Figma, and domain expertise.
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Define and build the entire design system from scratch for an AI-native B2B SaaS Customer Experience platform.
Design end-to-end user experiences for multiple enterprise personas including support agents, supervisors, operations managers, and administrators.
Collaborate closely with engineering through implementation and iterate rapidly to balance complex workflows with simplicity.
3+ years of B2B/SaaS product design experience with complex enterprise software.
Experience designing for operational users such as customer support agents, administrators, or back-office teams.
Strong portfolio demonstrating systems thinking, interaction design, and handling complex workflows.
Work Experience Required: 3+ years in meaningful B2B SaaS product design.
Has experience as the first or sole designer at an early-stage startup or building design systems from scratch.
Experienced with customer service, contact center, CRM, ITSM, or operational software domains.
Proficient in integrating AI into enterprise workflows and designing AI copilots or conversational interfaces.