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Tier-1 employer and common program manager title increase applicant density despite seniority reducing volume.
Program management skills are transferable but managed‑services and CDM domain knowledge increases industry specificity.
Explicit 12+ years requirement and domain-specific managed-services experience make hiring filters stringent.
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Manage large, complex Managed Service Delivery enablement projects across multiple regions.
Oversee deployment and continuous improvement of Customer Delivery Manager (CDM) processes, tools, and people capabilities impacting 600+ CDMs.
Own CDM Playbook, stakeholder engagement across sales, finance and operations; lead automation and AI initiatives to improve delivery efficiency and profitability.
Bachelor's or Graduate degree in Computer Science, Information Systems, Engineering, or related discipline OR equivalent work experience.
12+ years of work experience, preferably in project management, services operations, or transformation programs.
Mandatory skills: Agile Methodology, Change Management, Project Management, Process Improvement, basic Artificial Intelligence knowledge.
Preferred certifications: ITIL, PMP, SAFe Scrum Master.
Experienced program manager able to coordinate multi-regional, cross-functional teams and stakeholders at senior management levels.
Strong operational ownership of complex service delivery processes and continuous improvement with measurable impact on efficiency and profitability.
Competent in applying digital tools, automation, and AI to optimize service operations.